A high-volume operation with no room for billing errors.

ABL Comfort Solutions serves large multi-family apartment buildings across Greater Boston. The owner Aco and his 9 technicians run dozens of service calls weekly across 10+ properties, each managed by a different property management company with its own work order systems, PO requirements, and payment schedules.

At that volume, a missed invoice isn't a minor oversight, it's real revenue leaking out with every unsubmitted work order. WorkHero became ABL's dedicated back-office partner and deployed a billing automation that generates invoices in Housecall Pro using technician notes and their pricebook.

Three cracks in the foundation

Volume Too High to Track Manually

In peak summer season , ABL handles 150+ service calls per month. Without a centralized system, jobs pile up faster than they can be invoiced and the backlog bleeds into slower months.

Four Property Managers, Four Different Systems

Each property manager has different invoicing portals, PO requirements, and payment timelines. Managing them all without a dedicated system invites errors and disputes.

Payments That Don't Match Invoices

Property managers send periodic remittance payments, not per-job payments. Without a reconciliation system, it's nearly impossible to know what's been paid, what's outstanding, and what needs follow-up.

One team.
Full ownership. Immediate impact.

WorkHero built and maintains the complete back-office infrastructure ABL runs on — from job intake to final payment reconciliation.

Built a custom billing automation that auto-generates invoices
Scaled systems to handle peak-season surges of 150+ jobs per month without backlogs.
Built a centralized tracking system capturing every job, technician, property, unit, PO, and billing status.
Created a live dashboard showing job counts by property and month for ABL and property managers.
Managed end-to-end billing through HousecallPro — generating invoices, matching POs, flagging issues.
Tracked and reconciled all incoming remittance payments against outstanding invoices

"A commercial service contractor's best asset is the trust of their property managers. That trust is built one clean invoice and one reconciled payment at a time."

— Aco,

ABL HVAC

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WorkHero hires the top 1% of HVAC office managers
+50 years of combined HVAC experience
750%+ invoice collection in first month
Scaled 1–5 truck shops 3–4×
60% cost savings compared to in-house staff
Average time savings of 20 hours per week
92%
Customer satisfaction
Rating by HVAC owner customers
92%
Customer satisfaction
by HVAC owner customers
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WorkHero hires the top 1% of HVAC office managers
+50 years of combined HVAC experience
750%+ invoice collection in first month
Scaled 1–5 truck shops 3–4×
60% cost savings compared to in-house staff
Average time savings of 20 hours per week

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