Growing Fast in One of the Hardest States to Get Permitted In

Most HVAC businesses don't grow this fast. In one year, Veteran added 69 people, put 17 trucks on the road, and hit $5.8 million in completed revenue, all while operating under Colorado's permitting system, one of the most fragmented and demanding in the country.

That pace put real pressure on three things specifically: FSM implementation, permitting and registrations across dozens of jurisdictions, and a fast growing rebate program. All three had to scale with the business in real time, with zero room for a dropped submission or a missed jurisdiction.

Three cracks in the foundation

Permitting Across 50+ Jurisdictions

Colorado's municipal permitting system is one of the toughest in the country to navigate, every jurisdiction has its own rules, timelines, and paperwork. At Veteran's pace, that meant a new set of requirements with nearly every job.

Equipment Registrations Piling Up With Every New Install

As the team grew past 69 people and the fleet reached 17 trucks, every new install meant another equipment warranty registration stacking up behind it - with no room to fall behind.

Rebate Volume Too Complex to Wing

$1.4 million in HEAR projects approved required precise documentation on every submission: equipment specs, load calculations, utility info, and invoices. At this volume, a disorganized process meant real income left on the table.

One team.
Full ownership. Immediate impact.

In 12 months, Veteran reached a scale most HVAC businesses spend years chasing: 2,132 completed jobs, nearly 4,000 new customers, $5.8 million in revenue, 69 people hired, and 17 trucks on the road. That growth belongs to Mike. He built it with a team of hires and WorkHero.

Registered Veteran across 50+ Colorado jurisdictions and ran permitting on every job in every one of them
Submitted, tracked, and got approved $1.4M+ in HEAR rebate project applications, precise documentation on every single one
Kept the rebate pipeline moving without a missed submission, including through a mid-year change in Mike's operations team (more below)
Handled Housecall Pro implementation as the business scaled past 2,000 completed jobs
When Mike's operations manager left partway through the year, the rebate pipeline didn't slow down for a single week. We owned it end to end, so there was no gap in income or momentum while Mike found his next hire.
Mike has moved on from vendors who couldn't keep pace or didn't understand HVAC. WorkHero is still his permitting and rebate partner today.

"We were hiring people and putting trucks on the road faster than any back office could keep up with. I didn't have time to chase paperwork on top of running the business. WorkHero owned the backbone of my business from day one. I can't imagine trying to grow this fast without them."

Mike

Veteran Heating, Cooling, Plumbing & Electric

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WorkHero hires the top 1% of HVAC office managers
125+ years of combined HVAC office management experience.
7.5x faster invoicing in the first month
60% cost savings compared to in-house staff
Average time savings of 20 hours per week
92%
Customer satisfaction
Rating by HVAC owner customers
92%
Customer satisfaction
by HVAC owner customers
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WorkHero hires the top 1% of HVAC office managers
125+ years of combined HVAC office management experience.
7.5x faster invoicing in the first month
60% cost savings compared to in-house staff
Average time savings of 20 hours per week

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