Overview
An HVAC Company That Grew Faster Than Its Back Office
Most HVAC businesses don't grow this fast. In one year, Veteran added 69 people, put 17 trucks on the road, and hit $5.8 million in completed revenue while building nearly 4,000 customer relationships.
The back office had to keep up with all of it. Hiring paperwork, equipment registrations, rebate submissions, AR tracking, customer records - all multiplying in real time, with no full-time office manager in the building.
The problem
Three cracks in the foundation
No Dedicated Back-Office Owner
Every hire, truck, and completed job created a new paperwork trail. Onboarding records, permits, and equipment registrations all stacked up in real time. Without clear ownership, things fell through the cracks the moment Mike looked away.
AR Growing Faster Than Collections
More growth meant more receivables. With over $500,000 outstanding, tracking what was owed and following up consistently was a full-time job on its own for Mike. Missing even a fraction of it meant real money left behind.
Rebate Volume Too Complex to Wing
$1.4 million in HEAR projects approved required precise documentation on every submission: equipment specs, load calculations, utility info, and invoices. At this volume, a disorganized process just left Mike underwater.
The WorkHero Takeover
One team.
Full ownership. Immediate impact.
WorkHero stepped in as Veterans' back-office infrastructure from the start - from day one, a dedicated office manager owned the work - chasing paperwork, tracking receivables, whatever the business needed to scale.
THE RESULT
In 12 months, WORKHERO reached a scale that most HVAC businesses spend years chasing:
"We were hiring people and putting trucks on the road faster than any back office could keep up with. I didn't have time to chase paperwork on top of running the business. WorkHero owned the backbone of my business from day one. I can't imagine trying to grow this fast without them."
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